Terms of Service

1. The service

Meridian provides container-tracking information for ocean freight, retrieved by Master Bill of Lading (MBL) number across supported ocean carriers, via a web dashboard, REST API and webhooks. By creating an account or using the service you agree to these terms on behalf of yourself or the organization you represent.

2. Accounts

You must provide accurate account information and keep your credentials and API keys confidential. You are responsible for all activity under your account and API keys. Notify us immediately at meridian@arellanoglobal.org if you suspect unauthorized use; you can revoke and rotate API keys from the dashboard at any time.

3. Credits and payment

• The service is prepaid: one credit registers one MBL for tracking until the shipment arrives or tracking is stopped. There is no subscription and no recurring charge.
• New accounts receive trial credits free of charge. Trial credits have no cash value.
• Credit packs are one-time purchases processed by our payment provider. Purchased credits do not expire.
• A credit is consumed when an MBL is accepted for tracking. References that cannot be tracked (unsupported carriers, forwarder/booking references) are rejected at registration without consuming a credit. If a registered reference later proves unresolvable — our data providers cannot find it after repeated attempts — tracking is stopped and the credit is automatically refunded to your balance. If you believe a credit was consumed incorrectly and was not refunded automatically, contact support and we will review the credit ledger.
• Credits are non-refundable and non-transferable except for the automatic unresolvable-reference refund above, where a refund is required by applicable law, or where expressly agreed by us (for example, a platform error that consumed credits incorrectly — contact support and we will review the ledger).
• Enterprise/annual contracts are governed by their signed order form where it differs from these terms.

4. Fair use and restrictions

You agree not to: (a) resell raw tracking data obtained from the service as a standalone data product without a written agreement; (b) circumvent credit accounting, rate limits or technical access controls; (c) use the service to violate law or third-party rights; (d) probe, scan or test the platform's security without prior written authorization. API usage is subject to the published per-tier rate limits.

5. Tracking data — accuracy disclaimer

Tracking information originates from ocean carriers and third-party data providers. We normalize and relay it but cannot guarantee its accuracy, completeness or timeliness. ETAs and statuses are estimates that change with real-world operations. The service is an informational tool: do not rely on it as the sole basis for customs, demurrage, insurance or other time-critical obligations. Only carrier Master Bills of Lading from supported carriers can be tracked; forwarder/house bills are not supported.

6. Availability

We target 99.9% availability but, except as stated in a signed Enterprise agreement, the service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. Scheduled maintenance and provider outages may affect data freshness.

7. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or loss of profits, revenue or data. Our total aggregate liability arising out of the service is limited to the amounts you paid us in the twelve (12) months preceding the claim. Nothing in these terms excludes liability that cannot be excluded by law.

8. Data protection

Our processing of personal data is described in the Privacy Policy. For customers requiring a Data Processing Agreement (DPA), contact privacy@arellanoglobal.org.

9. Suspension and termination

You may stop using the service and close your account at any time. We may suspend or terminate accounts that materially breach these terms, create security risk, or have payment reversed/charged back, with notice where practicable. On termination, unused purchased credits will be refunded pro-rata if termination is initiated by us without cause; otherwise Section 3 applies. We retain data after closure only as described in the Privacy Policy.

10. Changes to the service or terms

We may improve or modify the service over time. We will give at least 30 days' notice (email or dashboard) of material changes to these terms or pricing of unspent credits; continued use after the effective date constitutes acceptance. Price changes never affect credits you already purchased.

11. General

These terms are governed by the laws of the jurisdiction in which Arellano Global LLC is organized, excluding conflict-of-law rules. If any provision is held unenforceable, the remainder stays in effect. These terms plus any signed order form are the entire agreement for the service. Questions: meridian@arellanoglobal.org.